Frequently Asked Questions (FAQ)

1. Shipping & Delivery

How long does shipping take?

• Orders to the United States typically arrive within 7-14 days.

• International orders may take 14-31 days depending on the destination and customs processing.

Do you offer order tracking?
Yes! Tracking information will be uploaded as soon as possible. You can check your tracking details on our Track Your Order page.

2. Returns & Refunds

What is your return policy?
We accept returns within 14 days after delivery. The item must be in its original condition and packaging.

How do I initiate a return?
To start a return, please contact our support team at flexoraa@gmail.com  with your order details.

When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

3. Orders & Payments

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Can I change or cancel my order?
Orders can only be modified or canceled within 24 hours after purchase. Please contact us immediately if you need changes.

4. Product Information

Are your products covered by a warranty?
Yes! We stand by the quality of our products. If you experience any issues, please reach out to us for assistance.

Do you offer bulk discounts?
Yes, we provide discounts for bulk purchases. Contact us at flexoraa@gmail.com  for details.

5. Customer Support

How can I contact customer service?
You can reach us via email at flexoraa@gmail.com or through our Contact Us page.

What are your customer service hours?
Our team is available Monday - Friday, 9 AM - 6 PM (EST). We strive to respond to all inquiries within 24 hours.